Data Deletion Instructions
These instructions explain how users can request deletion of personal data associated with Twin Smart Solution (“TSS”).
Last updated: 8 October 2026
How to request deletion
- Contact the administrator of the TSS workspace that holds your data.
- State that you are requesting deletion of your personal data and identify the workspace, property or business relationship involved.
- Provide enough information to verify your identity and locate the relevant records. Do not send passwords, access tokens or unnecessary sensitive information.
- If you cannot access or contact the workspace, email privacy@twinsmartsolution.com with the subject “Data deletion request”.
What happens next
The responsible workspace or TSS will verify the request, determine which records are controlled by the workspace and which are controlled by TSS, and delete or anonymize eligible personal data as required by applicable law.
Some information may need to be retained where required for legal, accounting, fraud-prevention, security, dispute-resolution or audit purposes. Where deletion is not legally permitted, access will be restricted and the data will be retained only for the required purpose.
WhatsApp and connected services
Deleting data from TSS does not automatically delete information held by Meta, WhatsApp or another independent connected service. Users may also need to use the privacy or deletion controls offered by those services.
Account and workspace records
If the request concerns a TSS login account, workspace membership, tenant/owner/technician profile, WhatsApp contact, maintenance history or related operational record, identify that relationship in the request so it can be reviewed accurately.
More information
See the TSS Privacy Policy for more information about data categories, processing purposes, retention, security and privacy rights. Platform support questions may be sent to support@twinsmartsolution.com.